Privacy Policy for Plantek
Last Updated: 31 August 2025
1. Introduction
Welcome to Plantek. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [Link to your website], and use our services.
This policy applies to information we collect:
On this website.
Through our support and billing portal (FOSSBilling).
In email, text, and other electronic messages between you and this website, including our newsletter.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
2. Information We Collect
We collect personal information in the following ways:
a) Information You Provide to Us Directly
We collect information that you voluntarily provide to us when you register for an account, purchase services, request support, or subscribe to our newsletter. This information includes:
Account & Billing Information: When you sign up for a support or hosting package via our FOSSBilling portal, we collect personal identifiers such as your name, email address, physical address, phone number, and company name. We also collect payment information, which is processed securely by our payment processors.
Communications: When you open a support ticket or contact us directly, we may collect your name, email address, and the contents of your message, including any attachments.
Newsletter Subscription: If you choose to opt-in to our newsletter via Mailchimp, we collect your email address and, optionally, your name.
b) Information We Collect Automatically
As you navigate through and interact with our website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns. This includes:
Usage and Log Data: Information such as your Internet Protocol (IP) address, browser type, operating system, referral URLs, pages viewed, and the dates/times of your visits. This information is collected to help us understand user behaviour and improve our service.
Analytics Data (Google Analytics): We use Google Analytics to collect information about your use of the website. This service tracks and reports website traffic, providing us with data on user demographics, interests, and behaviour on our site. Google Analytics may collect your IP address, but we have configured it to anonymise this data where possible.
Error & Performance Monitoring (Sentry): We use Sentry to help us identify, diagnose, and resolve errors that occur on our website. When an error happens, Sentry automatically collects context-rich data, which may include your IP address, browser type, device information, and the state of the application at the time of the error. This helps us maintain the stability and reliability of our services.
Cookies and Similar Technologies: We use cookies to help operate and provide our services. For more information, please see Section 7, "Cookies and Tracking Technologies."
3. How We Use Your Information
We use the information we collect for various purposes, including:
To Provide and Manage Our Services: To create and manage your account, process transactions, and provide you with hosting and support services.
To Communicate With You: To respond to your support requests, send you service-related announcements, and provide customer service.
For Marketing and Promotions: To send you our newsletter and other marketing communications that you have consented to receive. You may opt-out at any time.
To Monitor and Improve Our Website: To understand how users interact with our website, monitor and analyse trends, and improve the user experience, functionality, and security of our site.
To Ensure Technical Functionality: To monitor the performance of our website and applications, and to identify and fix bugs and errors using services like Sentry.
4. Legal Basis for Processing (for UK/EEA Users)
Under the UK General Data Protection Regulation (UK GDPR), we process your personal data based on the following legal grounds:
Consent: We rely on your explicit consent to process your information for marketing purposes (e.g., subscribing to our Mailchimp newsletter).
Contractual Necessity: We process your personal information to fulfil our contractual obligations to you when you purchase a hosting or support plan.
Legitimate Interests: We process your data for our legitimate interests, such as for website analytics and error monitoring, provided that these interests are not overridden by your data protection rights.
5. Sharing Your Information
We do not sell your personal information. We may share your information with trusted third-party service providers who perform services for us or on our behalf. These include:
Google Analytics: To analyse website usage.
Sentry (Functional Software, Inc.): For error tracking and performance monitoring.
Mailchimp (The Rocket Science Group LLC): To manage and send our email newsletters.
Payment Processors: To securely handle financial transactions. We do not store your full credit card information on our servers.
FOSSBilling: This is the self-hosted platform we use to manage your account, billing, and support services.
We may also disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, or legal processes.
6. Data Retention
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy unless a longer retention period is required or permitted by law. Account information will be retained for as long as your account is active and for a reasonable period thereafter in case you decide to re-activate the services. Data collected for marketing purposes will be retained until you withdraw your consent (unsubscribe).
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to access or store information. A cookie is a small text file placed on your computer. We use them to operate our website and to gather analytics data. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service. Upon your first visit, you will be asked for consent to place non-essential cookies on your device.
8. Your Data Protection Rights (UK GDPR)
You have the following rights regarding your personal information:
The right to access: You can request copies of your personal data.
The right to rectification: You can request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure: You can request that we erase your personal data, under certain conditions.
The right to restrict processing: You can request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing: You can object to our processing of your personal data, under certain conditions.
The right to data portability: You can request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to withdraw consent: You can withdraw your consent at any time where we relied on your consent to process your information.
To exercise these rights, please contact us at the details below. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).
9. Children's Privacy
Our services are not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13.
10. Changes to This Privacy Policy
We may update this privacy policy from time to time. The updated version will be indicated by a "Last Updated" date. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
11. Contact Us
If you have questions or comments about this policy, you may contact us at: